Resources

To initially claim your John Jay Student e-mail address, please do the following:

• Please go to https://reset.jjay.cuny.edu/
• Click the STUDENT button
• Click the PASSWORD RESET button
• Enter Last Name / EMPLID / Date of Birth
• Click `I'm Not a Robot'
• Click SUBMIT button

Passwords must now adhere to the following:

• Minimum of 8 characters
• Not contain the user's account name or parts of the user's full name in excess of 2 Consecutive characters
• Must contain 3 of the following 4 categories:
  • English Uppercase characters (A - Z)
  • English Lowercase characters (a - z)
  • At least 1 number
  • Special Character(s) (i.e. !, #, %, &)

Once you claim your John Jay E-mail, go the John Jay webmail page: https://webmail.jjay.cuny.edu/owa to login to your John Jay E-mail.

*Please Note: Your John Jay e-mail password will expire every 180 days. To reset your John Jay e-mail password, please go to https://reset.jjay.cuny.edu/

For John Jay e-mail inquiries, please contact the DoIT HelpDesk at 212-237-8200 or e-mail helpdesk@jjay.cuny.edu.

To access the John Jay Student Wi-Fi, please do the following:

• Go to your device’s Wi-Fi settings
• Select John Jay Students from the available Wi-Fi Networks
• Enter your John Jay e-mail username (ex: John.Doe) and e-mail password

For further assistance with connecting to the John Jay Wi-fi, please contact the DoIT HelpDesk at 212-237-8200 or go to room L2.73.00NB.

To access your John Jay zoom account, please click on this link: https://jjay-cuny.zoom.us

Once you get to the zoom website, please click on the sign in button. Please use your John Jay e-mail address and password to access your account.

The SEEK Department has technology availability as well. We have a limited number of laptops to loan to students in need on a first-come-first-served basis. We will create a wait list to secure more resources.

For further Laptop Loan inquiries, please e-mail the SEEK Department at seek@jjay.cuny.edu and Tenaria McKoy at tmckoy@jjay.cuny.edu

In the case, all SEEK laptops are reserved, please e-mail the DoIT HelpDesk at helpdesk@jjay.cuny.edu with the following information:

• Name:
• John Jay E-mail address:
• EMPLID:
• Contact Number:
• Full Mailing Address (Please make sure to include the city, state, and zip code. If applicable, indicate the floor or apt.)

To access your Brightspace/Blackboard account, please click on this link: Brightspace/Blackboard. Please use your CUNYfirst username and password (i.e. jane.doe64@ogin.cuny.edu).

Students can access Microsoft Office 365 at home by visiting https://www.office.com. Please use your CUNYfirst username and password (i.e. jane.doe64@ogin.cuny.edu).

• Access CUNYfirst.
• Access Degreeworks.
• Use the "What If" feature to consider different majors/minors.
• Check your "Student Service Center" for holds from John Jay College.
• Contact any department holds on your account for instructions on how to clear them.
• Access your John Jay email.
• Access the John Jay academic calendar for important deadlines.
• Become familiar with each component of your degree requirements (general education, major and elective).
• Check your John Jay email for information about mandatory group advisement.